Luxury Retail | Multi-channel performance

L’Occitane

Growing online sales through a precise digital strategy and multi-channel performance system.

Google AdsMeta AdsYandex DirectRemarketingAnalyticsEcommerce

When L’Occitane was faced with the problem of poor performance of online advertising, the main task was not just to increase traffic, but to turn advertising into a stable source of sales.

01 / Strategy

I built a comprehensive promotion strategy through Google Ads, Yandex Direct and Facebook Ads, combining all platforms into a single system.

Instead of launching advertising “to everyone,” the audience was segmented by interests, behavior and actions on the site. Separate offers, advertising creatives and interaction scenarios were created for each group.

02 / Analytics

Additionally, end-to-end analytics and tracking of real conversions - purchases, additions to cart and repeat visits - were set up.

Particular attention was paid to remarketing. Users who interacted with the brand returned through personalized offers and special advertising scripts.

03 / Outcome

This allowed not only to increase the number of orders, but also to increase audience loyalty.

This project showed that even in the premium segment, advertising can bring predictable and scalable results if it is based on data, analytics and a deep understanding of the audience.

Result

What has changed

Online sales growth by 42%
Reducing the cost of customer acquisition
Increase repeat purchases
Full control of advertising effectiveness through analytics and metrics